We carefully prepare and deliver every cake, flower bouquet, and gift to ensure it reaches its destination in excellent condition. Delivery times are approximate and may vary depending on location and other factors. As our products are freshly made or handcrafted, returns and exchanges are not accepted after delivery. If you receive a damaged or incorrect item, please contact us within 2 hours of delivery with your order details and photos, and we’ll be happy to assist you with a suitable resolution.